Last Updated: 14 January 2026
Privacy Policy for Placentia Orange County California Locksmith
This Privacy Policy describes how Placentia Orange County California Locksmith ("we," "us," or "our") collects, uses, and discloses your personal information when you use our emergency locksmith services, visit our website at placentiacalocksmith.com, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information responsibly, particularly as a local, US-based business operating in Placentia, CA.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Placentia Orange County California Locksmith collects various types of information to provide and improve our locksmith services to you.
a. Information You Provide Directly to Us
We collect information that you voluntarily provide when you request our emergency locksmith services, contact us, or otherwise communicate with us. This may include:
* Contact Information: Your name, address (for service location), email address, and phone number. * Service Request Details: Information about your locksmith emergency (e.g., type of lockout, specific security concerns, make/model of vehicle for automotive locksmith services). * Identification Information: For security and verification purposes, especially when performing lockout services or rekeying, we may request to see government-issued identification (e.g., driver's license, passport) to confirm your authority to access the property or vehicle. We do not typically retain copies of this identification unless legally required. * Payment Information: Details necessary to process payments for our services, such as credit card numbers or other financial information. This information is typically processed by third-party payment processors (see Section 3). * Communications: Records of your correspondence with us, including phone calls, emails, or messages submitted through contact forms on our website. Phone calls may be recorded for quality assurance, training, and dispute resolution purposes.
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity. This information helps us improve our website and services.
* Usage Data: Your IP address, browser type and version, operating system, device type, referral source, pages viewed, time spent on pages, and other statistics related to your interaction with our website. * Location Data: Depending on your device settings and permissions, we may collect general location information (e.g., based on your IP address) to help us provide localized emergency locksmith services.
2. How We Use Your Information
Placentia Orange County California Locksmith uses the collected information for various purposes, primarily to provide efficient and reliable emergency locksmith services:
* To Provide Services: To dispatch technicians, respond to your emergency lockout requests, schedule appointments, and complete the locksmith services you have requested. * To Communicate with You: To confirm appointments, provide updates on service status, respond to your inquiries, and send important service-related notices. * For Billing and Payment Processing: To process payments for our services and manage billing and invoices. * To Improve Our Services: To analyze how our services are used, understand customer needs, and enhance the quality and efficiency of our locksmith operations and website. * For Security and Legal Compliance: To verify your identity, prevent fraud, comply with legal obligations (e.g., law enforcement requests), and protect the safety and security of our customers, employees, and property. * For Marketing Purposes: With your consent, we may use your contact information to send you promotional materials or special offers related to our locksmith services. You can opt out of these communications at any time.
3. Data Sharing and Disclosure
Placentia Orange County California Locksmith is committed to protecting your privacy. We do not sell your personal information. We may share your information only in the following limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services. These include: * Payment Processors: To securely process your payments. These processors operate under their own privacy policies. * Website Hosting and Analytics Providers: (e.g., Google Analytics) to help us understand website usage. * IT and Dispatch Support: To manage our technological infrastructure and service dispatch. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may disclose your information to other third parties with your explicit consent.
4. Third-Party Services
a. Google Analytics
We use Google Analytics to collect data about your interactions with our website. Google Analytics uses cookies to gather information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our website and services. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can learn more about how Google collects and processes data at www.google.com/policies/privacy/partners/. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
b. Payment Processors
When you make a payment for our locksmith services, your payment information is directly processed by third-party payment processors. We do not store your full payment card details on our servers. These payment processors are PCI DSS compliant and are responsible for handling your payment information securely and in accordance with their own privacy policies.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the website owners. * How We Use Cookies: We use cookies for various purposes, including: * Essential Cookies: Necessary for the website to function correctly (e.g., navigating pages, accessing secure areas). * Analytical/Performance Cookies: To collect information about how visitors use our website (e.g., which pages are most popular, if users encounter error messages). This helps us improve how the website works. * Your Choices: Most web browsers allow you to control cookies through their settings. You can choose to accept or refuse cookies, or to be notified when a cookie is being set. Please note that if you disable cookies, some parts of our website may not function properly.
6. Data Security
Placentia Orange County California Locksmith takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Servers: Storing your data on secure servers. * Access Control: Limiting access to personal information to authorized personnel only. * Data Encryption: Encrypting sensitive data where appropriate. * Regular Security Reviews: Periodically reviewing our security practices.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
Typically, we retain customer records for a period necessary to: * Provide ongoing services. * Maintain business records for tax and audit purposes. * Comply with legal obligations. * Resolve disputes.
When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.
8. Your Privacy Rights (US State Privacy Laws)
For residents of certain US states, such as California, you may have specific privacy rights regarding your personal information under laws like the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Placentia Orange County California Locksmith respects these rights and provides mechanisms for you to exercise them.
You may have the following rights:
* Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the purposes for collecting or selling personal information, and the categories of third parties with whom we share personal information. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions (e.g., to complete transactions, detect security incidents, comply with legal obligations). * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Placentia Orange County California Locksmith does not sell your personal information in the traditional sense, if we were to engage in activities that constitute a "sale" or "sharing" under applicable state laws, you would have the right to opt-out. * Right to Limit Use and Disclosure of Sensitive Personal Information: You may have the right to limit our use and disclosure of sensitive personal information in certain circumstances.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact details provided in Section 12 of this Privacy Policy. We will verify your request by matching information provided in your request with information in our records. We may require you to provide additional information to verify your identity. You may also designate an authorized agent to make a request on your behalf.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Placentia Orange County California Locksmith does not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Links to Other Websites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
Placentia Orange County California Locksmith may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, your privacy rights, or our data practices, please contact Placentia Orange County California Locksmith:
Business Name: Placentia Orange County California Locksmith Address: 401 E Chapman Ave, Placentia, CA 92870, USA Email: info@placentiacalocksmith.com
